Shipping Policy
Delivery Coverage
We deliver to all major towns in Kenya. Deliveries within Nairobi and surrounding areas are handled by our in-house team. For deliveries outside Nairobi, we work with trusted third-party transport providers.
Delivery Timeframe
Within Nairobi: 1–2 working days after payment confirmation.
Outside Nairobi: 1–2 working days, depending on location and courier schedules.
Delivery timelines may vary due to factors beyond our control such as traffic, weather, or public holidays.
Delivery Charges
Orders above KES 100,000 (within Nairobi): Free delivery.
Orders below KES 50,000 (within Nairobi): Flat rate of KES 2,000.
Outside Nairobi: Rates are calculated based on distance, size, and courier fees.
Delivery fees (if applicable) are displayed during checkout before order confirmation.
Delivery Conditions
It is the customer’s responsibility to ensure the delivery location is accessible for large furniture items.
Our delivery team will only deliver to the main entrance of your building unless prior arrangements are made. Any special access (stairs, narrow entrances, etc.) should be communicated during purchase.
If you are unavailable during delivery, please ensure a representative is present to receive and sign for the items.
Support
- Call Us : 0720077577
- Email us : sales@furnituregallery.co.ke
- Visit Showroom : Ruiru, Kihunguro Next to Mark Hotel